Booking Policy

Information required

Provide the breed or mix where known, approximate weight, current coat condition, complete service address, and requested service.

Disclose severe matting, prior biting during grooming, any previous need for sedation, significant mobility limits, suspected fleas or ticks, and medical or handling concerns that could affect safe grooming.

Health requirements

Proof of current rabies vaccination is required before the appointment. A minimum 48-hour interval applies after any vaccination.

Dogs with fleas or ticks are not groomed, and parasite treatment is not provided. See the Dog Safety Policy for full health, breed, and handling requirements.

Booking procedure

Select the closest coat category in the online calendar: Single-Coated Bath & Brush, Short Double-Coated Bath & Brush, Thick Double-Coated Groom, or Full Groom.

The actual coat confirms the category. Corgis and Pomeranians belong in Thick Double Coat because of density; Shiba Inus belong in Short Double Coat.

Service area and service fit

The regular route covers Moon Valley, Deer Valley Village, North Mountain Village, Lookout Mountain, and Arrowhead Ranch, with ZIP guidance for 85022, 85023, 85024, 85027, 85029, 85032, 85053, 85306, 85308, and 85310.

A reservation may need a different coat category, and a requested haircut length may change if the actual coat condition cannot safely support it.

Availability

Available times are shown in the current booking system. Recurring maintenance clients occupy a significant portion of the schedule, so new-client openings may be limited.

If no suitable time is shown, check again as availability changes. The route and daily capacity are not extended beyond what can be completed safely and reliably.

Appointment scheduling

Only one dog is inside the salon at a time. Multiple dogs from the same address may be included in one booking and are groomed in sequence.

Duration varies with coat density, drying, matting, haircut work, age, and handling and should not be inferred from another dog’s appointment.

Pricing

Pricing is determined by service category and weight, with coat type, density, and condition affecting the work required. Current rates, payment conditions, and appointment-specific terms are those shown through Green Dog’s current booking and pricing information.

Cancellation

Please provide at least 24 hours’ notice when an appointment cannot be kept. The Cancellation and Rescheduling Policy explains the procedure.

Changes before the appointment

If the dog’s condition changes materially after booking—including new severe matting, illness, injury, suspected fleas or ticks, or a major handling change—contact Green Dog before the appointment. The service may need modification, postponement, or veterinary referral.

Access and parking

Safe curbside parking is required for the duration of the appointment. Disclose gates, access restrictions, parking limitations, steep approaches, low branches or structures, and any condition affecting the van.